We aim to make your shopping experience as smooth as possible. To ensure efficient processing of returns and exchanges, please read our updated policy below.
Mandatory Unboxing Video
- Unboxing Video Requirement: To process any return or exchange request, you must submit a video of the product unboxing. This will help us verify the issue and resolve it quickly. Requests without an unboxing video will not be processed.
- Product Condition: Please return the product(s) in the same condition as received. If the product has been worn or returned in poor condition, no refund will be issued.
Return & Exchange Process
- Hassle-Free Returns & Exchanges: You have 7 days from the date of delivery to request a return or exchange. The product must reach us within the following 7 days.
- Return Charges: There is a nominal return fee of ₹70, which we kindly request the customer to cover. This fee helps us maintain the quality of services and ensures smooth processing.
- Reverse Pickup: We offer reverse pick-up services at an additional cost of ₹70, where available. Pick-up attempts will be made twice. If the courier fails, you will need to send the product back to the company address.
- Self-Shipping: For areas where reverse pick-up is unavailable, please ship the product back.
Refund Process
- Damaged Products: If you receive a damaged product, a full refund will be issued.
- Non-Damaged Products: For products returned in unused condition, a refund will be provided as a voucher (gift card), excluding shipping and reverse shipping charges.
- Voucher Refund: Refunds for non-damaged returns will be in the form of a voucher equivalent to the paid amount (excluding shipping charges).
- Processing Time: Please allow 7 working days for your return to be processed and the amount to be credited to your account.
Additional Notes
- Shipping Charges: Shipping and COD charges are non-refundable.
- Excluded Categories: Returns and exchanges do not apply to categories such as socks or apparel accessories.
- Return/Exchange Eligibility: Once a product is exchanged and delivered, no further exchanges or refunds will be processed for that order.
- Partial Paid Orders: If you refuse a partial paid order at the time of delivery, the pre-made payment will not be refunded.
Customer Support
- Queries: For any issues, reach out to us via our customer support portal, email us at hi.classiccottons@gmail.com, message us on Instagram @Classic Cottons, or WhatsApp at +91-9680827586. We’re available from Monday to Saturday, 10 AM to 6 PM.
- Note: We do not handle customer queries via WhatsApp. All queries will be prioritized and addressed the next day if pending.
Important Terms
- Bank Details: Please ensure your bank details are correct as any errors will not be the responsibility of the brand.
- Order Delivery Issues: If you’ve received a delivery status notification but haven’t received the order, contact us within 24 hours at hi.classiccottons@gmail.com.
- Product Care: While the product is in your possession, ensure it is handled with care, keeping all documents and packaging intact. Returns must include all original tags.
Refund Process Timeline
- Refund Confirmation: Once the product is returned and examined, we will notify you of your refund eligibility within a reasonable period. We aim to process refunds within 30 working days from the confirmation email.
We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return and exchange process. Thank you for choosing Classic Cottons!